Front Desk & Guest Services Manager

Azul Hospitality; Anaheim (CA); On-site; USD 39,950 - 41,328; Full time

Job summary

Azul Hospitality seeks a capable Front Office Manager to oversee daily hotel operations at Hotel Lulu in Anaheim. You will lead guest services, registrations, and the front desk team to uphold resort standards and maximize guest satisfaction.

The role requires 3–5 years of management experience in front desk operations, knowledge of loyalty programs and brand standards, and strong leadership. This on-site position offers growth and a focus on service quality within Azul Hospitality properties.

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Knowledge of loyalty programs, brand standards and hospitality industry systems preferred.

Responsibilities

• Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability.
• Implement and enforce marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation, and facilitation of meetings.
• Anticipate guest needs, respond promptly, maintain positive guest relations and ensure efficient guest registration, check-out and telephone service.
• Use proper public relations techniques, handle requests courteously and professionally, and manage guest complaints with professionalism.
• Establish up-selling techniques to promote hotel services and maximize revenue.
• Maintain consistent positive guest experience, resolve issues to satisfaction and monitor Guest Satisfaction Surveys and guest comments via third-party sites.
• Review daily room availability, VIP and special request reservations, and ensure proper room assignments and communication with departments.
• Ensure proper staffing levels, maintain reports and forms daily.
• Recruit, interview, train and cross-train staff; supervise new staff familiarization and training in all positions and equipment.
• Attend operational, rooms, departmental and staff meetings; hold interdepartmental stand-up meetings with sign-off.
• Serve as a role model, adhering to policies, standards and example conduct.
• Be familiar with all company policies and benefits.

Skills

Front desk operations

Leadership

Customer relations

Staff training

Guest service

Education

High school or equivalent

Bachelor’s degree preferred

Tools

MS Office

PMS

PBX

POS

Job description

Azul Hospitality seeks a capable Front Office Manager to oversee daily hotel operations at Hotel Lulu in Anaheim. You will lead guest services, registrations, and the front desk team to uphold resort standards and maximize guest satisfaction.

The role requires 3–5 years of management experience in front desk operations, knowledge of loyalty programs and brand standards, and strong leadership. This on-site position offers growth and a focus on service quality within Azul Hospitality properties.