Front Desk Experience Lead

Aimbridge Hospitality; Lawton (OK); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Homewood Suites by Hilton Lawton, OK is seeking a Front Desk Agent to deliver warm welcomes, manage reservations, and ensure seamless check-ins and check-outs. You will be the face of the hotel, coordinating with the team to handle guest requests and maintain accurate front desk records.

The role requires a high school diploma or equivalent and familiarity with hotel software; prior hotel experience is preferred for success in this position.

Qualifications

• High school diploma or equivalent required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Customer-service oriented with a welcoming demeanor.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Handle reservations, guest requests, and billing details.
• Maintain smooth front desk operations and communication with the team.
• Provide friendly, professional service to ensure a positive stay.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in hotel or related field preferred

Tools

Hotel management software

Microsoft Office suite

Job description

Homewood Suites by Hilton Lawton, OK is seeking a Front Desk Agent to deliver warm welcomes, manage reservations, and ensure seamless check-ins and check-outs. You will be the face of the hotel, coordinating with the team to handle guest requests and maintain accurate front desk records.

The role requires a high school diploma or equivalent and familiarity with hotel software; prior hotel experience is preferred for success in this position.