Front Desk Guest Experience Agent

Puyallup Homewood Suites by Hilton; Puyallup (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Daily pay

Hotel discounts

Benefits package

Paid vacation

Job summary

Puyallup Homewood Suites by Hilton in Washington state is seeking a Guest Service Agent/Front Desk Agent to warmly welcome guests and manage check-ins and check-outs. This role handles phone calls, guest requests, and confidential information with professionalism, maintaining a tidy lobby and assisting with breakfast and general hotel operations.

Ideal candidates bring strong customer service skills, excellent communication, and reliability, with flexibility to work evenings, weekends, and

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Reliability

Education

High school diploma or equivalent

Tools

Cash register

Job description

Puyallup Homewood Suites by Hilton in Washington state is seeking a Guest Service Agent/Front Desk Agent to warmly welcome guests and manage check-ins and check-outs. This role handles phone calls, guest requests, and confidential information with professionalism, maintaining a tidy lobby and assisting with breakfast and general hotel operations.

Ideal candidates bring strong customer service skills, excellent communication, and reliability, with flexibility to work evenings, weekends, and