Homewood Suites Lawton - Front Desk Agent

Aimbridge Hospitality; Lawton (OK); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Homewood Suites by Hilton Lawton, OK is seeking a Front Desk Agent to deliver warm welcomes, manage reservations, and ensure seamless check-ins and check-outs. You will be the face of the hotel, coordinating with the team to handle guest requests and maintain accurate front desk records.

The role requires a high school diploma or equivalent and familiarity with hotel software; prior hotel experience is preferred for success in this position.

Qualifications

• High school diploma or equivalent required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Customer-service oriented with a welcoming demeanor.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Handle reservations, guest requests, and billing details.
• Maintain smooth front desk operations and communication with the team.
• Provide friendly, professional service to ensure a positive stay.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in hotel or related field preferred

Tools

Hotel management software

Microsoft Office suite

Job description

Join Our Team as a Front Desk Agent

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Conveniently located off I-44, our hotel is within a short distance of the Central Mall, Great Plains Technology Center and the Wichita Mountains Wildlife Refuge. Guests can relax inside the beautifully decorated suites, fitted with the pleasures of home. Only 4 miles from the Fort Sill Army Base, we're the ideal option if they're visiting a service member or attending a base graduation. Whenever travelers stay, they're guaranteed a comfortable sleeping space, living area and fully equipped kitchen. Guests can work out in the fitness center, host a meeting in an event space, or enjoy a relaxing swim. The outdoor pool is open seasonally from Memorial Day weekend to Labor Day weekend, subject to change. With a complimentary hot full breakfast each day and our evening social offered Monday through Thursday, Homewood Suites by Hilton Lawton, OK promises a home away from home.

Application deadline for Colorado positions: 8/3/25