Front Desk Experience Agent

Providence Marriott Downtown; Providence (RI); On-site; USD 28,000 - 42,000; Full time

Job summary

Meyer Jabara Hotels and the Providence Marriott Downtown are seeking a Front Desk Agent to warmly welcome guests, process registrations, and support a seamless stay in line with Marriott hospitality standards.

You will handle check-ins/outs, answer questions about the city, and collaborate with the Front Office team under the Director of Front Office, including flexible weekend and night shifts.

Qualifications

• Has hotel knowledge: hours of operation, staff, property information, and services.
• Trained on the PMS for Marriott
• Trained how to talk with guests
• Has basic computer knowledge: Word, Excel, PowerPoint, internet

Responsibilities

• Serve guests at the front desk with courteous, efficient service per Marriott standards.
• Handle all duties per hotel policies and cash handling procedures.
• Enter reservations in MARSHA and manage check-ins/outs accurately.
• Maintain front desk and back office areas, and protect confidentiality.
• Provide information on local attractions and the city to guests.

Skills

Verbal communication

Computer literacy

Job description

Meyer Jabara Hotels and the Providence Marriott Downtown are seeking a Front Desk Agent to warmly welcome guests, process registrations, and support a seamless stay in line with Marriott hospitality standards.

You will handle check-ins/outs, answer questions about the city, and collaborate with the Front Office team under the Director of Front Office, including flexible weekend and night shifts.