Front Desk Concierge — Flexible Schedule & Guest Champion

Providence Marriott Downtown; Providence (RI); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Providence Marriott Downtown welcomes guests with a high level of friendly, professional service at the front desk. You will manage check-in/out, reservations, and guest inquiries while maintaining cash handling accuracy and adherence to hotel policies.

Knowledge of Marriott Rewards, city information, and guest services will help create a positive guest experience. Flexibility to work weekends, holidays, and night shifts is often required.

Qualifications

• Excellent verbal and written communication with guests and colleagues.
• Ability to handle multiple tasks in a fast-paced front desk environment.
• Knowledge of hotel operations and policies.

Responsibilities

• Greet and assist guests at the front desk in a courteous, efficient manner.
• Handle check-in/check-out, reservations, and guest requests following Marriott standards.
• Maintain cash handling procedures and security of the cash drawer.
• Stay informed about local area information to assist guests with recommendations.
• Ensure front desk and back office areas are clean and organized.
• Operate PMS and enter reservations accurately and promptly.
• Provide guest with information about rooms, packages, and hotel services.

Skills

Verbal & written communication

Tools

PMS (Marriott)

Microsoft Word

Microsoft Excel

PowerPoint

Internet

Job description

Providence Marriott Downtown welcomes guests with a high level of friendly, professional service at the front desk. You will manage check-in/out, reservations, and guest inquiries while maintaining cash handling accuracy and adherence to hotel policies.

Knowledge of Marriott Rewards, city information, and guest services will help create a positive guest experience. Flexibility to work weekends, holidays, and night shifts is often required.