Guest Service Agent — Front Desk Pro

Meyer Jabara Hotels, LLC; Town of Verona (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Meyer Jabara Hotels, LLC is seeking a Guest Service Agent for our Front Office. You will manage guest registration, answer calls, and handle reservations to maximize guest satisfaction and hotel profitability.

The role requires excellent English communication, multitasking ability, and a customer-focused, energetic personality. Prior hotel guest service experience is preferred and you may be asked to work AM/PM shifts, weekends, and holidays.

Qualifications

• High School Diploma or Equivalent.
• Interpersonal skills, Computer aptitude, Communication, Organizational, and Customer service orientation.

Responsibilities

• Operate the guest services areas: registration, telephone services, and reservations.
• Resolve guest complaints to the guest's satisfaction and respond promptly to service requests.
• Maintain a 'can do' attitude and guest-first approach.
• Work as part of the hotel team to exceed guests' expectations.
• Attend scheduled training sessions as dictated by brand and management.
• Follow procedures for guest and associate security and emergency procedures.
• Adhere to established procedures for hotel accounting, credit control, and handling of monetary transactions.

Skills

Interpersonal skills

Communication

Organizational

Customer service orientation

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Excel

Internet

Job description

Meyer Jabara Hotels, LLC is seeking a Guest Service Agent for our Front Office. You will manage guest registration, answer calls, and handle reservations to maximize guest satisfaction and hotel profitability.

The role requires excellent English communication, multitasking ability, and a customer-focused, energetic personality. Prior hotel guest service experience is preferred and you may be asked to work AM/PM shifts, weekends, and holidays.