Front Desk/Dog Handler

Evolving Solution Services; Los Angeles (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Dog-E-Den is a busy dog care facility in Sherman Oaks seeking experienced Front Desk staff. The role involves welcoming guests, answering questions, and processing check-ins/outs with accuracy while ensuring positive client experiences.

Team members will handle cash/card transactions, manage daily reports and respond to guest requests. Physical activity including being with dogs and lifting up to 50 lbs is required, with both part-time and full-time options available.

Qualifications

• 1 year or more experience in customer service preferred.
• Comfortable handling dogs and maintaining humane treatment.
• Able to lift 50 lbs and be physically active during shifts.

Responsibilities

• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests in and out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Send out daily report cards to clients
• Handling of dogs on and off leash of 70 lb+
• Make sure the store runs properly and efficiently

Skills

Customer service

Cash handling

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SHERMAN OAKS, CA, US

Dog-E-Den is a busy Dog Care facility in Sherman Oaks located on Ventura Blvd 2 blocks away from Sepulveda Blvd and the 405/101 Interchange. We are looking for experienced and responsible Front Desk staff to join our team.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to leave their dog with us. To deliver a great guest experience Front Desk staff members will check in and out guests efficiently, and make sure that all questions and concerns are answered.

• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests in and out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Send out daily report cards to clients
• Handling of dogs on and off leash of 70 lb+
• Make sure the store runs properly and efficiently

FRONT DESK POSITIONS REQUIRES AT LEAST 1 YEAR EXPERIENCE IN CUSTOMER SERVICE...Veterinary or professional dog experience preferred.

Requirements:

Applicants must be at least 18 years old and should be comfortable handling all types of dogs in a humane manner. Applicants should have a flexible schedule that allows them to work nights if necessary. You should be able to lift 50 lbs. and expect to be physically active for your entire shift including being on your feet for long periods of time. Front Desk staff are also expected to be able to spend large portions of their shifts, potentially their entire shift, inside the yard with the dogs if necessary. You should be able to work equally well either independently or as a team. Along with a strong work ethic and physical stamina, please be responsible, honest, patient and prompt; possess good verbal communication skills, a sense of humor and most importantly, a positive attitude.

Looking for part-time & full-time employees.

See www.dog-e-den.com for additional information.