Front Desk/Management

Dog E Den LLC; Los Angeles (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discount

Flexible schedule

Job summary

Dog-E-Den Tarzana is seeking experienced and responsible Front Desk staff to join our busy dog care facility. The Front Desk is the first point of contact, delivering warm, knowledgeable service and guiding guests who entrust us with their dogs.

Responsibilities include checking in/out guests, processing transactions, sending daily report cards, and assisting with yard duties. We value reliability, teamwork, and a positive attitude.

Qualifications

• At least 1 year of experience in customer service.
• Comfort handling all types of dogs in a humane manner.
• Flexible schedule including nights if necessary.
• Ability to lift up to 50 lbs and stay active throughout shifts.
• Able to work independently or as part of a team.

Responsibilities

• Answer, record and process calls, messages, requests or concerns.
• Record guest preferences in the system.
• Check guests in and out, resolve late or disputed charges.
• Process cash and card transactions accurately.
• Send daily report cards to clients.
• Handle dogs on and off leash as needed.
• Ensure the store runs smoothly and efficiently.

Skills

Customer service

Dog handling

Teamwork

Flexibility

Strong communication

Job description

Job Description

Dog-E-Den Tarzana is a busy Dog Care facility located on the corner of Reseda Blvd and Ventura Blvd. We are looking for experienced and responsible Front Desk staff to join our team. Management positions possible for the right candidate. The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to leave their dog with us. To deliver a great guest experience Front Desk staff members will check in and out guests efficiently, and make sure that all questions and concerns are answered.

Responsibilities

• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests in and out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Send out daily report cards to clients
• Handling of dogs on and off leash of 70 lb+
• Make sure the store runs properly and efficiently

Requirements

• FRONT DESK POSITIONS REQUIRES AT LEAST 1 YEAR EXPERIENCE IN CUSTOMER SERVICE...Veterinary or professional dog experience preferred.
• Applicants must be at least 18 years old and should be comfortable handling all types of dogs in a humane manner.
• Applicants should have a flexible schedule that allows them to work nights if necessary.
• You should be able to lift 50 lbs. and expect to be physically active for your entire shift including being on your feet for long periods of time.
• Front Desk staff are also expected to be able to spend large portions of their shifts, potentially their entire shift, inside the yard with the dogs if necessary.
• You should be able to work equally well either independently or as a team.
• Along with a strong work ethic and physical stamina, please be responsible, honest, patient and prompt; possess good verbal communication skills, a sense of humor and most importantly, a positive attitude.

Job Details

• Job Types: Full-time, Part-time
• Pay: Entry Level Front Desk Position starts $18.42 per hour, management position compensation vary based on experience
• Looking for part-time & full-time employees.
• See www.dog-e-den.com for additional information.
• Benefits:401(k)Employee discountFlexible scheduleShift:Day shiftWork Days:HolidaysMonday to FridayWeekends as neededWork Location: In person