Front Desk Rep

Big oaks kennel; Buda (TX); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off after one year

Tips

Flexible scheduling

Job summary

A pet care service provider in Texas is seeking a part-time Front of House role to greet customers both in person and on the phone. Responsibilities include handling customer inquiries, database management, and maintaining an organized workplace. Ideal candidates will have strong customer service skills, basic computer knowledge, and the ability to work independently as well as in a team. Flexible scheduling options are available, with a focus on providing an excellent experience for pet owners.

Qualifications

• Experience in the animal care industry preferred but not required.
• Successful work history demonstrating outlined responsibilities.
• Able to work independently and as part of a team.

Responsibilities

• Meet and greet customers on the phone and in person.
• Manage database entry and filing paperwork.
• Cross-sell products and services to customers.
• Gather vaccine records and other necessary information.
• Maintain a clean and orderly workplace.
• Support other staff members with various tasks.

Skills

Strong customer service skills

Basic computer skills

Database experience

Detail-oriented

Dependable

Adaptable

Professional appearance

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off

Overview

This is a “front of the house” position where the primary role is to meet and greet customers both on the phone and in person. We are looking for someone to facilitate a seamless and pleasant exchange when customers are coming and going. It is the most visible role within our company.

Responsibilities

• Client Interaction
• Database Entry and Filing Paperwork
• Cross-Selling our products and services including training, grooming, daycare, boarding, and dog park
• Gathering vaccine records and information needed for the care and welfare of our customer’s dogs, including but not limited to: shot records, special requests, health issues, grooming instructions, and feeding instructions
• Maintain a clean and orderly workplace
• Support other staff members, including taking dogs and belongings between the office and kennel

Qualifications and Skills

• Professional appearance and strong customer service skills
• Basic computer skills
• Database experience
• Successful work history demonstrating the outlined responsibilities and duties
• Experience in animal care industry preferred but not required
• Must be able to work independently and as a team
• Must be dependable, adaptable, and detail-oriented

Job Type

• Part-time
• In-person required
• Holidays off
• Weekend availability occasionally
• Morning and Afternoon shifts
• No evenings or overnights
• Hours needed between 14-25. We work M-F 7:15-11 am and 2:45-6 pm
• Looking for two candidates that can ideally work both shifts of a day, 2-3 days per week
• Flexibility for days worked is preferred

Pay and Perks

• Pay: $15 per hour
• Tips
• Bonuses
• Employee Discounts
• Paid time off after one year