Front Desk & Data Entry Specialist — On-Site at Hanscom AFB

Nalu Federal; Lincoln (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Annual Costco/Sam's membership

401K

Job summary

Nalu Federal, an Equal Opportunity Employer, seeks a Front Desk / Data Entry Specialist to support the U.S. Air Force M&FRC at Hanscom AFB, MA.

This in-person role greets customers, manages front desk operations, and handles data entry into Air Force/DoD systems. You will schedule classes, assist TAP, answer calls, guide visitors, and maintain accurate records with professionalism in a business-casual environment.

Qualifications

• Minimum one year of customer service experience in a professional environment.
• Strong customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Windows, Word, Excel, PowerPoint.
• Web-based applications and internet browsers.

Responsibilities

• Greet and assist customers entering the Military & Family Readiness Center.
• Answer incoming telephone calls and determine the nature of customer inquiries.
• Direct customers to the appropriate M&FRC staff member or program.
• Provide clear information regarding routine programs, services, classes, and procedures.
• Schedule customers for M&FRC classes, workshops, and appointments.
• Support scheduling and administrative requirements for the Transition Assistance Program (TAP).
• Enter and maintain customer and program information in Air Force and Department of Defense web-based systems.
• Send class and workshop reminder emails to customers.
• Maintain accurate customer sign-in information.
• Assist with preparation of monthly customer usage and data reports.
• Maintain an organized and professional front desk and reception area.
• Perform general clerical and administrative duties as required.
• Protect sensitive and Privacy Act information.
• Safeguard government equipment and information.
• Complete required Air Force training and comply with installation security requirements.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Windows

Word

Excel

PowerPoint

Data entry

Multi-tasking

Independent work

Professional appearance

Diversity communication

Tools

Web-based applications

Job description

Nalu Federal, an Equal Opportunity Employer, seeks a Front Desk / Data Entry Specialist to support the U.S. Air Force M&FRC at Hanscom AFB, MA.

This in-person role greets customers, manages front desk operations, and handles data entry into Air Force/DoD systems. You will schedule classes, assist TAP, answer calls, guide visitors, and maintain accurate records with professionalism in a business-casual environment.