Front Desk & Data Entry Clerk, Military Readiness

EmergencyMD; Lincoln (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Annual Costco/Sam's membership

401K

Job summary

Nalu Federal is seeking a Front Desk / Data Entry Specialist to support the U.S. Air Force Military & Family Readiness Center at Hanscom Air Force Base, Massachusetts.

This in-person role serves as the primary contact for military members, families, retirees, and other customers, handling front desk customer service, scheduling, and accurate data entry into Air Force and DoD systems. This is an on-site position at Hanscom AFB with a 40-hour workweek and standard hours; training on Air Force

Qualifications

• Minimum one year of customer service experience in a professional environment.
• Strong customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency with: Microsoft Windows, Word, Excel, PowerPoint, and web-based applications.
• Strong data-entry and computer skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently and exercise sound judgment.
• Professional appearance and ability to work in a business-casual environment.
• Ability to communicate effectively with individuals from diverse backgrounds.

Responsibilities

• Greet and assist customers entering the Military & Family Readiness Center.
• Answer incoming telephone calls and determine the nature of customer inquiries.
• Direct customers to the appropriate M&FRC staff member or program.
• Provide clear information regarding routine programs, services, classes, and procedures.
• Schedule customers for M&FRC classes, workshops, and appointments.
• Support scheduling and administrative requirements for the Transition Assistance Program (TAP).
• Enter and maintain customer and program information in Air Force and Department of Defense web-based systems.
• Send class and workshop reminder emails to customers.
• Maintain accurate customer sign-in information.
• Assist with preparation of monthly customer usage and data reports.
• Maintain an organized and professional front desk and reception area.
• Perform general clerical and administrative duties as required.
• Protect sensitive and Privacy Act information.
• Safeguard government equipment and information.
• Complete required Air Force training and comply with installation security requirements.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Data entry

Computer literacy

Attention to detail

Independent work

Professional appearance

Diversity communication

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Web-based applications

Job description

Nalu Federal is seeking a Front Desk / Data Entry Specialist to support the U.S. Air Force Military & Family Readiness Center at Hanscom Air Force Base, Massachusetts.

This in-person role serves as the primary contact for military members, families, retirees, and other customers, handling front desk customer service, scheduling, and accurate data entry into Air Force and DoD systems. This is an on-site position at Hanscom AFB with a 40-hour workweek and standard hours; training on Air Force