On-Site Front Desk & Admin Specialist – Military Family Support

Nalu Federal; Lincoln (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

401K

Job summary

Nalu Federal LLC seeks a professional Front Desk / Administrative Support Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base, MA. This on-site, full-time role covers front desk reception, scheduling, customer service, and data-entry for military members, families, retirees, and other customers.

The ideal candidate will have strong interpersonal skills, attention to detail, and the ability to work calmly in a busy environment.

Qualifications

• Minimum of 1 year of customer service experience in a professional setting.
• Strong verbal and written communication skills are required.
• Proficiency with Word, Excel, PowerPoint and Windows.
• Comfortable with web-based applications (Edge/Chrome).
• Strong data-entry and organizational skills with attention to deadlines.

Responsibilities

• Greet visitors and provide professional front desk customer service.
• Answer incoming calls and direct inquiries to the appropriate staff.
• Schedule classes, workshops, and M&FRC services for clients.
• Enter and maintain information in Air Force and DoD systems (AFFIRST/TAP).
• Maintain an organized front desk area and handle routine reports.

Skills

Customer service

Verbal & written communication

MS Office

Data entry

Time management

Tools

Microsoft Office

Job description

Nalu Federal LLC seeks a professional Front Desk / Administrative Support Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base, MA. This on-site, full-time role covers front desk reception, scheduling, customer service, and data-entry for military members, families, retirees, and other customers.

The ideal candidate will have strong interpersonal skills, attention to detail, and the ability to work calmly in a busy environment.