Front Desk & Customer Support Technician

Indianapolis Housing Agency; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

Paid Time Off

Job summary

Indianapolis Housing Agency is seeking a Customer Service Technician to provide direct services to customers, residents, vendors and the public. The role handles calls, greets visitors, processes messages, data entry, and general clerical tasks to support housing programs and operations.

The position emphasizes professional communication, accuracy in data handling, and adherence to established procedures, with a focus on delivering reliable service and resolving inquiries efficiently.

Qualifications

• High school diploma or GED or equivalent.
• Ability to read and interpret documents such as rules and procedures.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups.

Responsibilities

• Answer and route incoming calls and respond to inquiries.
• Greet on-site visitors and determine their purpose.
• Input, verify, and enter data into computer systems.
• Process messages and dispatch to appropriate personnel.
• Maintain records, prepare forms, and handle mail.
• Assist with clerical tasks such as filing and photocopying.
• Address customer questions in a calm and professional manner.

Skills

Customer Service

Data Entry

Communication

Education

High School Diploma/GED

Job description

Indianapolis Housing Agency is seeking a Customer Service Technician to provide direct services to customers, residents, vendors and the public. The role handles calls, greets visitors, processes messages, data entry, and general clerical tasks to support housing programs and operations.

The position emphasizes professional communication, accuracy in data handling, and adherence to established procedures, with a focus on delivering reliable service and resolving inquiries efficiently.