Front Desk - Customer Success Specialist

ScrubaDub Auto Wash Centers, Inc; Natick (MA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Free car washes

401(k) plan with employer match

Tuition reimbursement

Job summary

A premier car wash company in Natick, MA is seeking a Customer Success Specialist to enhance customer satisfaction through direct interactions. The role emphasizes customer service, educating patrons about offerings, and resolving their inquiries. Requirements include previous customer service experience, strong communication skills, and proficiency in Microsoft Office. This position offers competitive pay between $20-22 per hour, comprehensive health benefits, paid time off, and educational opportunities. Join a team recognized for its excellence in the industry.

Qualifications

• Previous experience in customer service, sales, or a related field.
• Excellent written and verbal communication skills.
• Proficiency in Gmail, Word, and Excel.

Responsibilities

• Provide top-notch customer service, both in-person and over the phone.
• Educate customers about our products and services.
• Efficiently troubleshoot and resolve customer concerns.
• Maintain accurate customer records in our database.
• Assist with our unlimited membership program.

Skills

Customer service experience

Relationship building

Multitasking ability

Positive demeanor

Written communication skills

Verbal communication skills

Proficiency in Gmail

Proficiency in Word

Proficiency in Excel

Job description

Description

Join the ScrubaDub Team!

Are you passionate about delivering exceptional customer experiences?ScrubaDub Auto Wash Centers, New England's premier car wash, is seeking a dynamicCustomer Success Specialistto join our team in Natick, MA.

As a Customer Success Specialist, you'll be the friendly face of ScrubaDub, interacting with customers in-person and over the phone. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction.

What You'll Do

• Provide top-notch customer service, both in-person and over the phone
• Educate customers about our products and services
• Efficiently troubleshoot and resolve customer concerns
• Maintain accurate customer records in our database
• Stay up-to-date on our evolving products and services
• Assist with our unlimited membership program
• Data entry from different reporting systems
• Small incident report triaging
• Maintain clean and organized office and lounge area

What You'll Need

• Previous experience in customer service, sales, or a related field
• A knack for building strong relationships with customers
• The ability to juggle multiple tasks and prioritize effectively
• A positive and professional attitude
• Excellent written and verbal communication skills
• Proficiency in Gmail, Word, and Excel

Why Join ScrubaDub?

• Competitive Pay:$20-22 per hour, based on experience
• Comprehensive Benefits:Medical, dental, and vision insurance with employer contributions
• Paid Time Off:Enjoy paid vacation, sick, and holiday time
• Perks:Free car washes and discounts on detailing services
• Retirement Savings:401(k) plan with a 3% employer match
• Educational Opportunities:Tuition reimbursement and scholarships available
• Join a fun, Award-Winning team!We’re recognized as a 2024 Top Workplace! Ready to discover why? Apply today!

Requirements

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Required)