Assistant Manager

ScrubaDub Auto Wash Centers, Inc; Worcester (MA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation, sick, and holiday pay

Free car washes and discounts on detailing services

401K plan with employer match

Professional development training and scholarships

Job summary

A leading auto wash company in Worcester is seeking an Assistant Manager to support its operations. This position involves managing staff and ensuring excellent customer service in a fast-paced environment. Responsibilities include schedule setting, customer relations, and maintaining the facility. Ideal candidates have significant experience in customer service or management and possess effective communication skills. The job offers competitive salary and benefits, including paid time off and a 401K plan.

Qualifications

• At least 2 years work experience in Customer Service, Management, General Mechanical Repair, or the automotive industry.
• Valid Driver’s License with clean driving record and proficiency in English.
• Ability to work independently and effectively communicate.

Responsibilities

• Assist in managing daily operations and staff scheduling.
• Ensure excellent customer service and cash handling.
• Maintain organizational standards and perform basic maintenance.

Skills

Customer service

Management

General mechanical repair

Communication skills

Job description

Description

Are you a people person? Do you love cars? New England's leading auto-wash company is seeking a smiling Assistant Manager to work in a fast-paced work environment and support our Shrewsbury St, Worcester location. A 60+ year old family business, ScrubaDub is proud to be a Boston Globe and USA Today Top Workplace, and we're looking for new team leaders to grow with us. Assistant Managers learn how to run a successful high-volume carwash and are the next in line for our Manager positions.

Responsibilities and Duties:

1. Management – Our Assistant Managers help run our locations with our Site Managers and ensure a Clean, Fast, Fun operation for both staff and customers. Responsibilities include schedule setting, reporting, customer relations, staff coaching, and cash management.
2. Customer Advisor and Sales: Ensure your cashiers Dazzle the customer and advise them on the best services and products for cleaning and maintaining vehicles. Ensure your cashiers ring up customers properly while following ScrubaDub cash handling policies and register procedures for sales transactions.
3. Store Operations: Maintain a clean and organized location. Complete necessary side-work and housekeeping items including maintaining chemical inventory, completing bank deposits, filing office paperwork, and some basic maintenance work in the carwash. Our Assistant managers ensure the proper operation and performance of our auto wash facilities and staff. Work with our car wash Management Team and Maintenance Department to provide our customers with the best quality service. We will train individuals who meet the below requirements.

Requirements

• Demonstrated knowledge in any of the following areas: general mechanical repair on any type of equipment, customer service, or management. You are not afraid to roll up your sleeves and get dirty to be a role model for your team and take care of our customers.
• Must be able to work independently and have good communication skills.
• At least 2 years work experience in Customer Service, Management, General Mechanical Repair, or work in the automotive industry.
• Valid Driver’s License with clean driving record and ability to speak, read, and write English in a proficient manner. Must be able to use a computer and cell phone.
• Grit – you’ll be working outside in the cold and the heat.

BENEFITS:

• Compensation: Estimated salary and bonuses totaling $50,000 to $54,000 based on site performance.
• Medical: Excellent benefits including medical and dental insurance.
• Vacation: You will receive paid vacation, sick, and holiday pay.
• Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles.
• Retirement: 401K plan with employer match.
• Education: Opportunity for professional development training and access to educational scholarships