Assistant Manager

ScrubaDub Auto Wash Centers, Inc; Boston (MA); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation, sick, and holidays

Free car washes and discounts

401K plan with employer match

Professional development training

Job summary

A leading auto-wash company in Boston is seeking an Assistant Manager to support operations at a fast-paced location. The ideal candidate will assist in management tasks, ensure customer satisfaction, and maintain high standards in service. A successful candidate will have at least 2 years of experience in customer service or management and demonstrate effective communication skills. This role offers a competitive salary, excellent benefits, including medical insurance, and opportunities for professional development.

Qualifications

• Minimum 2 years of experience in customer service or management.
• Valid Driver's License with a clean driving record.
• Ability to work independently and communicate well.

Responsibilities

• Assist in the management of the carwash location.
• Ensure customer satisfaction and sales through effective staff training.
• Maintain clean and organized facilities and equipment.

Skills

Customer Service

Management

Mechanical Repair

Communication Skills

Job description

Description

Are you a people person? Do you love cars? New England's leading auto-wash company is seeking a smiling Assistant Manager to work in a fast-paced work environment and support our busy Roslindale location. A 60+ year old family business, ScrubaDub is proud to be a Boston Globe and USA Today Top Workplace, and is looking for new team members to grow with us. Assistant Managers learn how to run a successful high-volume carwash and are the next in line for our Manager positions.

Responsibilities and Duties:

1. Management – Our Assistant Managers help run our locations with our Site Managers and ensure a Clean, Fast, Fun operation for both staff and customers. Responsibilities include schedule setting, reporting, customer relations, staff coaching, and cash management.
2. Customer Advisor and Sales: Ensure your cashiers Dazzle the customer and advise them on the best services and products for cleaning and maintaining vehicles. Ensure your cashiers ring up customers properly while following ScrubaDub cash handling policies and register procedures for sales transactions.
3. Store Operations: Maintain a clean and organized location. Complete necessary side-work and housekeeping items including maintaining chemical inventory, completing bank deposits, filing office paperwork, and some basic maintenance work in the carwash. Our Assistant managers ensure the proper operation and performance of our auto wash facilities and staff. Work with our car wash Management Team and Maintenance Department to provide our customers with the best quality service. Handle elevated customer service challenges with positivity and helpfulness. We will train individuals who meet the below requirements.

Requirements

• Demonstrated knowledge in any of the following areas: general mechanical repair on any type of equipment, customer service, or management. You are not afraid to roll up your sleeves and get dirty to be a role model for your team and take care of our customers.
• Must be able to work independently and have good communication skills.
• At least 2 years work experience in Customer Service, Management, General Mechanical Repair, or work in the automotive industry.
• Valid Driver’s License with clean driving record and ability to speak, read, and write English in a proficient manner. Must be able to use a computer and cell phone.
• Grit – you’ll be working outside in the cold and the heat.

BENEFITS:

• Compensation: Estimated salary and bonuses totaling $60,000 to $68,000 based on site performance.
• Medical: Excellent benefits including medical and dental insurance.
• Vacation: You will receive 18 paid vacation, sick, and holidays starting.
• Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles.
• Retirement: 401K plan with employer match.
• Education: Opportunity for professional development training and access to educational scholarships