Front Desk & Customer Experience Specialist (Mon-Fri)

B Street Collision Center; Overland Park (KS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Life Insurance

401K option

Health Savings Account with companya0

Paid holidays

Vacation and Sick Time

Paid training and growth opportunities

Job summary

B Street Collision in Overland Park, KS is seeking a Customer Service Representative to greet customers, route inquiries, schedule visits, and keep clients updated on vehicle progress. You will handle payments, assemble repair orders, and perform various administrative duties in a fast-paced shop environment.

The role emphasizes accuracy, computer skills, and a positive, proactive attitude while supporting a team focused on top-quality collision repairs.

Qualifications

• Experience delivering excellent customer service.
• Strong attention to detail and accuracy in handling tasks.
• Ability to multitask and manage administrative duties.

Responsibilities

• Greet customers and direct them to the appropriate staff.
• Distribute customers entering the office to the correct staff.
• Schedule appointments and maintain calendar.
• Provide vehicle status updates to customers.
• Receive payments and process transactions.
• Build customer repair orders and file documentation.
• Handle phone calls and scan documents as part of daily tasks.

Skills

Customer service

Attention to detail

Multitasking

Computer literacy

Job description

B Street Collision in Overland Park, KS is seeking a Customer Service Representative to greet customers, route inquiries, schedule visits, and keep clients updated on vehicle progress. You will handle payments, assemble repair orders, and perform various administrative duties in a fast-paced shop environment.

The role emphasizes accuracy, computer skills, and a positive, proactive attitude while supporting a team focused on top-quality collision repairs.