Auto Collision Front Desk Specialist — Growth & Certs

OpenRoad Collision; Albuquerque (NM); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Team-oriented, supportive work culture

I-CAR Gold Class & OEM Certified

Streamlined workflow and efficient流程

Opportunities for professional growth

Competitive compensation and benefits

Commitment to safety and quality

Job summary

OpenRoad Collision, part of the Open Road Collision group DBA Car Crafters Collision, is hiring a Customer Service Representative to join the office team. The role is the first point of contact, managing front desk duties, scheduling, and coordinating with service advisors.

The ideal candidate will be organized, personable, and thrive in a fast-paced, customer-focused environment, supporting day-to-day administrative tasks and ensuring a smooth repair process.

Qualifications

• Previous front desk, customer service, receptionist, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Office software systems

Multitasking

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Job description

OpenRoad Collision, part of the Open Road Collision group DBA Car Crafters Collision, is hiring a Customer Service Representative to join the office team. The role is the first point of contact, managing front desk duties, scheduling, and coordinating with service advisors.

The ideal candidate will be organized, personable, and thrive in a fast-paced, customer-focused environment, supporting day-to-day administrative tasks and ensuring a smooth repair process.