Front Desk & Customer Care Specialist

Hendrick Automotive Group; Kansas City (MO); On-site; USD 31,000 - 37,000; Full time

Job summary

Hendrick Collision Center of Kansas City is seeking a friendly receptionist to greet customers and answer incoming calls in a fast-paced collision center. You will direct calls, take messages and route inquiries to the appropriate department, ensuring a smooth first impression.

This role requires strong organizational and interpersonal skills, reliable attendance, and the ability to use basic computer systems and Microsoft Office.

Qualifications

• Previous Customer Service or administrative experience in a high volume environment desired.
• Strong organizational skills and interpersonal skills required.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

High School Diploma

GED

Associate Degree

Tools

Microsoft Office

Timekeeping system

Job description

Hendrick Collision Center of Kansas City is seeking a friendly receptionist to greet customers and answer incoming calls in a fast-paced collision center. You will direct calls, take messages and route inquiries to the appropriate department, ensuring a smooth first impression.

This role requires strong organizational and interpersonal skills, reliable attendance, and the ability to use basic computer systems and Microsoft Office.