Front Desk & Scheduling Specialist — Growth & Certification

OpenRoad Collision; Oklahoma City (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Certification opportunities

Job summary

OpenRoad Collision is seeking a Customer Service Representative to join our office team in Oklahoma City. The role is essential for maintaining a welcoming environment and supporting the repair process with outstanding communication and administrative coordination.

The candidate will manage front desk duties, assist with scheduling and coordination, and provide support across billing and mail tasks in a fast-paced, customer-focused shop.

Qualifications

• Front desk, customer service, receptionist, or administrative experience preferred.
• Strong communication and interpersonal skills required.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Communicate effectively with customers, staff, and external partners.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Organization

Attention to detail

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Office software systems

Job description

OpenRoad Collision is seeking a Customer Service Representative to join our office team in Oklahoma City. The role is essential for maintaining a welcoming environment and supporting the repair process with outstanding communication and administrative coordination.

The candidate will manage front desk duties, assist with scheduling and coordination, and provide support across billing and mail tasks in a fast-paced, customer-focused shop.