Customer Experience Specialist - Auto Collision Front Desk

OpenRoad Davis Paint & Collision LLC; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

OpenRoad Davis Paint & Collision LLC is seeking a professional Customer Service Representative to join our office team. The role focuses on front desk duties, scheduling coordination with service advisors, and supporting day-to-day administrative tasks in a fast-paced collision repair environment.

The ideal candidate will be organized, personable, and capable of delivering outstanding customer communication while contributing to a smooth repair process and positive customer experience.

Qualifications

• Experience in front desk or customer service preferred.
• Proficiency with MS Office and basic office software systems.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Communicate effectively with customers, staff, and external partners.

Skills

Customer service

Communication

Multitasking

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

OpenRoad Davis Paint & Collision LLC is seeking a professional Customer Service Representative to join our office team. The role focuses on front desk duties, scheduling coordination with service advisors, and supporting day-to-day administrative tasks in a fast-paced collision repair environment.

The ideal candidate will be organized, personable, and capable of delivering outstanding customer communication while contributing to a smooth repair process and positive customer experience.