Front Desk & Customer Experience Specialist

Talentify; Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Disability insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to greet customers, answer phones, and direct inquiries to the appropriate team. The ideal candidate is highly organized, detail-oriented, and enthusiastic about contributing to a positive workplace.

Join a high-performing, community-minded office with growth opportunities, training, and a supportive team culture. Prior receptionist or customer service experience is preferred; familiarity with Microsoft Office and CRM

Qualifications

• Experience as receptionist or in customer service.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to greet customers, answer phones, and direct inquiries to the appropriate team. The ideal candidate is highly organized, detail-oriented, and enthusiastic about contributing to a positive workplace.

Join a high-performing, community-minded office with growth opportunities, training, and a supportive team culture. Prior receptionist or customer service experience is preferred; familiarity with Microsoft Office and CRM