Front Desk & Customer Experience Specialist

Bethyl Laboratories, Inc; Baton Rouge (LA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Work-Life Balance

8 paid holidays

Professional Growth

Opportunities for advancement

Competitive Compensation

Comprehensive Benefits

Company-paid Life Insurance

401(k) with employer match

Job summary

Central Oil & Supply in Baton Rouge, LA is seeking a customer-focused receptionist to serve as the first point of contact for visitors and callers. You will welcome guests, answer questions, and provide initial assistance while directing inquiries to the appropriate team.

This role requires learning our operations, strong communication, and solid organizational skills to manage multiple tasks, fulfill data-entry duties, and support administrative projects, contributing to a positive,

Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, or administrative support preferred.
• Strong problem-solving skills with the ability to assess situations and identify solutions.
• Ability and willingness to learn company operations, services, and processes quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Answer incoming calls and greet visitors as the first point of contact.
• Assess customer needs and provide initial assistance and solutions when possible.
• Learn operations, services, and processes to answer routine questions.
• Independently research issues and route inquiries to appropriate resources.
• Ensure timely follow-through on requests and inquiries.
• Route calls and inquiries efficiently to minimize transfers.
• Maintain a clean, organized reception area.
• Provide administrative support including filing, scanning, data entry.
• Assist departments with clerical projects as needed.
• Identify opportunities to improve front-office processes.

Skills

Problem solving

Organizational skills

Verbal communication

Written communication

Multitasking

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Central Oil & Supply in Baton Rouge, LA is seeking a customer-focused receptionist to serve as the first point of contact for visitors and callers. You will welcome guests, answer questions, and provide initial assistance while directing inquiries to the appropriate team.

This role requires learning our operations, strong communication, and solid organizational skills to manage multiple tasks, fulfill data-entry duties, and support administrative projects, contributing to a positive,