Receptionist

Bethyl Laboratories, Inc; Baton Rouge (LA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Work-Life Balance

8 paid holidays

Professional Growth

Opportunities for advancement

Competitive Compensation

Comprehensive Benefits

Company-paid Life Insurance

401(k) with employer match

Job summary

Central Oil & Supply in Baton Rouge, LA is seeking a customer-focused receptionist to serve as the first point of contact for visitors and callers. You will welcome guests, answer questions, and provide initial assistance while directing inquiries to the appropriate team.

This role requires learning our operations, strong communication, and solid organizational skills to manage multiple tasks, fulfill data-entry duties, and support administrative projects, contributing to a positive,

Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, or administrative support preferred.
• Strong problem-solving skills with the ability to assess situations and identify solutions.
• Ability and willingness to learn company operations, services, and processes quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Answer incoming calls and greet visitors as the first point of contact.
• Assess customer needs and provide initial assistance and solutions when possible.
• Learn operations, services, and processes to answer routine questions.
• Independently research issues and route inquiries to appropriate resources.
• Ensure timely follow-through on requests and inquiries.
• Route calls and inquiries efficiently to minimize transfers.
• Maintain a clean, organized reception area.
• Provide administrative support including filing, scanning, data entry.
• Assist departments with clerical projects as needed.
• Identify opportunities to improve front-office processes.

Skills

Problem solving

Organizational skills

Verbal communication

Written communication

Multitasking

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Central Oil & Supply is a trusted leader in the distribution of fuel, oil, and auto parts. Operating in a dynamic and competitive market, we are committed to delivering superior products and services, fostering strong customer satisfaction, and making a positive impact within our communities.

General Summary

We are seeking a customer-focused, resourceful, and organized professional to serve as the first point of contact for our customers. This role goes beyond answering phones and greeting visitors it requires someone who enjoys problem-solving, learning the business, and providing helpful first-line support to customers, vendors, and employees. The ideal candidate can quickly assess needs, identify solutions, follow through on requests, and ensure inquiries are handled accurately and professionally while creating a positive experience for everyone they encounter.

Key Responsibilities

• Serve as the primary point of contact for incoming calls, visitors, vendors, and customers, providing a professional and welcoming experience.
• Listen actively to customer inquiries, determine needs, and provide initial assistance or solutions whenever possible.
• Learn company operations, services, processes, and departmental functions to effectively guide customers and answer routine questions.
• Independently research issues, gather information, and resolve inquiries or connect individuals with the appropriate resources.
• Ensure timely follow-through on requests, questions, and concerns to promote a positive customer experience.
• Route calls and inquiries efficiently while providing relevant information to minimize unnecessary transfers.
• Build positive relationships with customers, vendors, and employees through responsive and service-oriented communication.
• Maintain a clean, organized, and professional reception area.
• Perform administrative support functions, including filing, scanning, document management, and data entry.
• Assist departments with clerical and administrative projects as needed.
• Identify opportunities to improve front-office processes and enhance customer service effectiveness.

Your Impact

As the first point of contact for the organization, you play a vital role in shaping the customer, vendor, and employee experience. Your ability to understand the business, solve problems, and provide knowledgeable first-line support helps ensure inquiries are addressed efficiently and professionally. Through strong follow-through and a customer-first mindset, you help build trust, strengthen relationships, and contribute to the company's reputation for exceptional service.

What You Bring

• High school diploma or equivalent required.
• Previous experience in customer service, reception, administrative support, or a related role preferred.
• Strong problem-solving skills with the ability to assess situations, gather information, and identify appropriate solutions.
• Ability and willingness to learn company operations, services, and processes quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and follow tasks through to completion.
• Proficiency with Microsoft Office, email systems, and standard office equipment.

Why Join COS?

• Work-Life Balance
• 8 paid holidays, and generous PTO
• Professional Growth
• Opportunities for advancement and skill development
• Competitive Compensation
• Competitive salary and performance-based incentives
• Comprehensive Benefits Medical, Dental, Vision, STD and Life Insurance
• Company-paid Life Insurance
• 401(k) with employer match and immediate vesting

Location - COS-Baton Rouge, LA - LA - 2775 N Flannery Rd