Front Office Associate (Part-Time)

Miracle-Ear; Town of Somers (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Ongoing professional training

Career growth opportunities

Retirement options

Paid time off

Paid holidays

Job summary

Join Miracle-Ear as a Front Office Associate and be the first point of contact for customers in person and over the phone. You will deliver outstanding customer service and assist with appointment scheduling, customer inquiries, and office records management.

This part-time role requires administrative experience and a passion for helping others. The estimated hours are between 22-28 hours per week with a pay of $17 per hour plus bonus opportunities.

Qualifications

• Experience in office administration, customer service, or as a front desk receptionist.
• Strong organizational and technical skills for administrative tasks.
• Positive demeanor and adaptability in customer interactions.

Responsibilities

• Manage the customer journey as the first point of contact.
• Schedule and confirm new appointments through calls.
• Provide resolutions to customer concerns.
• Maintain the customer database and office records.
• Support hearing aid maintenance and promotions.

Skills

Customer service

Office administration

Appointment scheduling

Computer literacy

Phone etiquette

Sales-minded

Job description

We’re looking for a driven individual who is passionate about helping others to become our nextFront Office Associate!

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have apositive impacton our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience


• Scheduling, screening, and confirming new appointments through inbound and outbound calling


• Provide customer resolution to any concerns or questions


• Communicate all relevant customer information to the Hearing Care Professional


• Collect and record customer payments


• Maintain the customer database by updating office records


• Inform the customer about hearing care accessory options


• Handle walk-ins for existing customers


• Help run office promotions by participating in any marketing and social media initiatives


• Support hearing aid maintenance, cleaning and repairs.

Ideal Candidate

• Administrative, front office, or patient care coordinator background


• Experience in a direct customer support role


• Comfortable handling inbound and outbound calling


• Appointment scheduling and quality phone etiquette


• Sales-minded and takes initiative


• Adaptable and detail oriented, with an outgoing, positive demeanor


• Computer literacy, ability to accurately document and file records

Standard Schedule: Monday - Friday, 9AM - 5PM

Part-Time Hours: This part-time position is estimated to work between 22-28 hours per week

Compensation: $17/hour + monthly bonus opportunity

Additional Perks

• Ongoing professional training and development


• Career growth opportunities


• Retirement Options


• Paid Time Off


• Paid Holidays

About us

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.