Front Office Associate (Part-Time)

Miracle-Ear; Town of Cheektowaga (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Ongoing professional training and dev.

Career growth opportunities

Retirement options

Paid time off

Paid holidays

Job summary

Miracle-Ear is seeking a Front Office Associate in New York to be the first contact for customers, offering friendly service and efficient scheduling.

The role emphasizes handling inbound/outbound calls, recording data accurately, and supporting promotions and hearing care activities. Part-time, 24 hours weekly, 16 USD per hour with standard Tue/Thu/Fri shifts.

Qualifications

• High school diploma or equivalent required.
• Background in administrative/front office roles preferred.
• Experience in direct customer support is required.
• Comfort with inbound and outbound calls and scheduling.
• Strong phone etiquette and opportunities to upsell when appropriate.
• Must be adaptable, detail oriented and proactive.
• Proficient in documenting and filing records.

Responsibilities

• Greet and assist customers in-person and over the phone.
• Schedule, screen, and confirm appointments.
• Resolve customer concerns and provide clear answers.
• Communicate relevant information to Hearing Care Professionals.
• Record customer payments and maintain the database.
• Assist with office promotions and social media initiatives.
• Support hearing aid maintenance and repairs as needed.

Skills

Customer service

Scheduling

Phone etiquette

Administrative

CRM usage

Record keeping

Sales mindset

Detail oriented

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

We’re looking for a driven individual who is passionate about helping others to become our nextFront Office Associate!

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have apositive impacton our customers and possess the organizational and technical skills to complete administrative tasks.

Key Responsibilities:

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Required Qualifications

• Minimum of a high school diploma or equivalent
• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales-minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Standard Schedule: Tuesday, Thursday, and Friday, 9AM - 5PM

Part-Time Hours: This part-time position is estimated to work 24 hours per week

Compensation: $16/hour

Additional Perks

• Ongoing professional training and development
• Career growth opportunities
• Retirement Options
• Paid Time Off
• Paid Holidays

About Miracle-Ear:

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We’re invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.