Front Desk & Customer Experience Coordinator

Krause Auto Group; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts

Service discounts

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented culture

Job summary

Krause Auto Group in Alpharetta, GA seeks a friendly Receptionist / Customer Experience Coordinator to be the first contact for customers and to deliver a smooth dealership experience.

You will greet visitors, answer calls, schedule appointments, and support sales and service teams while maintaining a professional, positive presence and a customer-first mindset. This is a frontline role with real potential for growth within the organization.

Qualifications

• Excellent communication and active listening skills.
• Outgoing, positive, and professional demeanor.
• Ability to multitask in a fast-paced dealership environment.
• Punctual, reliable, and detail-oriented.
• Professional appearance and customer-first mindset.
• Willingness to learn and grow within Krause Auto Group.

Responsibilities

• Be the first point of contact for customers to deliver a seamless dealership experience.
• Answer incoming dealership calls professionally and kindly.
• Greet customers and direct them to the appropriate department.
• Notify staff when customers arrive and introduce them.
• Assist in scheduling and confirming sales appointments.
• Support sales and internal teams with communication and coordination.
• Maintain a professional presence at all times.
• Type memos, reports, and other documents as needed.
• Provide general administrative and front desk support.
• Assist with tasks as assigned by management.

Skills

Communication

Active listening

Multitasking

Professional demeanor

Job description

Krause Auto Group in Alpharetta, GA seeks a friendly Receptionist / Customer Experience Coordinator to be the first contact for customers and to deliver a smooth dealership experience.

You will greet visitors, answer calls, schedule appointments, and support sales and service teams while maintaining a professional, positive presence and a customer-first mindset. This is a frontline role with real potential for growth within the organization.