Front Desk & Customer Experience Coordinator — Growth

Krause Family Ford; Alpharetta, Northern (GA, KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we</n

Job summary

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to join our team in Alpharetta. This front-line role sets the tone for every customer interaction, ensuring a welcoming, professional dealership experience across our multi-brand group.

The ideal candidate offers strong communication, a professional presence, and the ability to multitask in a fast-paced environment. Responsibilities include greeting guests, answering calls, scheduling appointments, and

Qualifications

• Excellent verbal and written communication skills.
• Professional appearance and demeanor for front-desk interactions.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner
• Greet and welcome customers and direct them to the appropriate department
• Notify sales or service staff when customers arrive and ensure proper introductions
• Assist in scheduling and confirming sales appointments
• Support sales and internal teams with communication and coordination
• Maintain a professional and positive presence at all times
• Type memos, correspondence, reports, and other documents as needed
• Provide general administrative and front desk support
• Assist with additional tasks as assigned by management

Skills

Strong communication

Active listening

Multitasking

Professional demeanor

Customer-first mindset

Job description

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to join our team in Alpharetta. This front-line role sets the tone for every customer interaction, ensuring a welcoming, professional dealership experience across our multi-brand group.

The ideal candidate offers strong communication, a professional presence, and the ability to multitask in a fast-paced environment. Responsibilities include greeting guests, answering calls, scheduling appointments, and