Front Desk & Customer Care Specialist (Insurance)

Rock Nelson - State Farm Agent; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Rock Nelson - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our team in Houston. You will be the first point of contact, greeting customers, managing calls and scheduling, and maintaining customer records with a friendly, professional approach.

Ideal candidates are organized, detail-oriented, with strong communication and multitasking skills, capable of engaging in sales conversations and using CRM systems and Microsoft Office to support daily tasks.

Qualifications

• Experience in receptionist or customer service role.
• Strong verbal and written communication.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations and identifying opportunities.

Responsibilities

• Greet customers in person and over the phone and direct them appropriately.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to discuss insurance options where appropriate.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales awareness

Tools

CRM systems

Microsoft Office

Job description

Rock Nelson - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our team in Houston. You will be the first point of contact, greeting customers, managing calls and scheduling, and maintaining customer records with a friendly, professional approach.

Ideal candidates are organized, detail-oriented, with strong communication and multitasking skills, capable of engaging in sales conversations and using CRM systems and Microsoft Office to support daily tasks.