Customer Experience Specialist - Growth & Retention

Rock Nelson State Farm Insurance Agency; Houston (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Résumé du poste

Rock Nelson - State Farm Agent in Houston, TX is seeking a Customer Relations Representative to deliver exceptional service and support. You will focus on accurate records, clear communication, and empathetic problem solving to help community members and protect their interests.

You will manage inquiries, resolve issues, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction, with growth opportunities for driven, sales-minded team members.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsabilités

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Connaissances

Communication skills

Problem-solving

Customer service experience

Stress management

Description du poste

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Rock Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.