Customer Experience Specialist - Growth & Retention

Rock Nelson - State Farm Agent; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Rock Nelson - State Farm Agent in Houston, TX is seeking a Customer Relations Representative to deliver exceptional service and support. You will focus on accurate records, clear communication, and empathetic problem solving to help community members and protect their interests.

You will manage inquiries, resolve issues, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction, with growth opportunities for driven, sales-minded team members.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

Rock Nelson - State Farm Agent in Houston, TX is seeking a Customer Relations Representative to deliver exceptional service and support. You will focus on accurate records, clear communication, and empathetic problem solving to help community members and protect their interests.

You will manage inquiries, resolve issues, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction, with growth opportunities for driven, sales-minded team members.