Receptionist - State Farm Agent Team Member

Rock Nelson - State Farm Agent; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Rock Nelson - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our team in Houston. You will be the first point of contact, greeting customers, managing calls and scheduling, and maintaining customer records with a friendly, professional approach.

Ideal candidates are organized, detail-oriented, with strong communication and multitasking skills, capable of engaging in sales conversations and using CRM systems and Microsoft Office to support daily tasks.

Qualifications

• Experience in receptionist or customer service role.
• Strong verbal and written communication.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations and identifying opportunities.

Responsibilities

• Greet customers in person and over the phone and direct them appropriately.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to discuss insurance options where appropriate.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales awareness

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

Rock Nelson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.