Front Desk & Customer Care Specialist - Growth & Perks

Kuns Northcoast Security Center LLC; Fremont (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Pay raises based on performance

Paid time off

Retirement plan

Professional development assistance

Job summary

Northcoast Security is seeking a friendly, organized front desk professional to serve as the first point of contact for customers and visitors in Fremont, Ohio. You will manage calls, greet guests, and ensure messages and requests are promptly routed to the right person.

Responsibilities include maintaining the front office, processing emails and invoices, supporting sales with scheduling, and keeping CRM data current. A valid Ohio driver's license and a high school diploma are required.

Qualifications

• 2+ years in front desk, customer service, reception, or office coordination role
• Clear spoken and written English, with good grammar and spelling
• Discretion with sensitive customer and company information
• High school diploma or GED
• A valid Ohio driver's license, and you must be insurable under our company policy
• Reliable, punctual, and dependable

Responsibilities

• Be the first point of contact for customers, and keep the front office running smoothly
• Greet visitors and make everyone who walks in feel welcome
• Listen to customer questions and follow through until resolved
• Take the first call when a customer reports an alarm or issue, route to the right technician
• Keep customers informed about appointments, service visits, and follow-ups
• Manage voicemail, mail, packages, and deliveries
• Prepare emails, memos, invoices, and reports
• Enter invoices, help with billing, and keep service logs up to date
• Maintain filing (electronic and paper) and stock office supplies
• Schedule sales meetings, site visits, and client follow-ups
• Help prepare quotes and proposals, and keep CRM current
• Track leads and help put together simple sales reports

Skills

Warm phone manner

Customer service

Front desk experience

Attention to detail

Data entry

CRM experience

Microsoft Office

Education

High school diploma or GED

Tools

CRM system

Microsoft Office

Google Docs

QuickBooks

Job description

Northcoast Security is seeking a friendly, organized front desk professional to serve as the first point of contact for customers and visitors in Fremont, Ohio. You will manage calls, greet guests, and ensure messages and requests are promptly routed to the right person.

Responsibilities include maintaining the front office, processing emails and invoices, supporting sales with scheduling, and keeping CRM data current. A valid Ohio driver's license and a high school diploma are required.