Front Desk & Customer Care Coordinator

Kuns Northcoast Security Center LLC; Fremont (OH); Presencial; USD 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pay raises based on performance

Paid time off

Retirement plan

Professional development assistance

Resumo da oferta

Northcoast Security is seeking a friendly, organized front desk professional to serve as the first point of contact for customers and visitors in Fremont, Ohio. You will manage calls, greet guests, and ensure messages and requests are promptly routed to the right person.

Responsibilities include maintaining the front office, processing emails and invoices, supporting sales with scheduling, and keeping CRM data current. A valid Ohio driver's license and a high school diploma are required.

Qualificações

• 2+ years in front desk, customer service, reception, or office coordination role
• Clear spoken and written English, with good grammar and spelling
• Discretion with sensitive customer and company information
• High school diploma or GED
• A valid Ohio driver's license, and you must be insurable under our company policy
• Reliable, punctual, and dependable

Responsabilidades

• Be the first point of contact for customers, and keep the front office running smoothly
• Greet visitors and make everyone who walks in feel welcome
• Listen to customer questions and follow through until resolved
• Take the first call when a customer reports an alarm or issue, route to the right technician
• Keep customers informed about appointments, service visits, and follow-ups
• Manage voicemail, mail, packages, and deliveries
• Prepare emails, memos, invoices, and reports
• Enter invoices, help with billing, and keep service logs up to date
• Maintain filing (electronic and paper) and stock office supplies
• Schedule sales meetings, site visits, and client follow-ups
• Help prepare quotes and proposals, and keep CRM current
• Track leads and help put together simple sales reports

Conhecimentos

Warm phone manner

Customer service

Front desk experience

Attention to detail

Data entry

CRM experience

Microsoft Office

Formação académica

High school diploma or GED

Ferramentas

CRM system

Microsoft Office

Google Docs

QuickBooks

Descrição da oferta de emprego

When a customer calls Northcoast Security, the first voice they hear sets the tone for everything that follows. We're looking for someone who answers the phone with a smile you can hear, treats every caller like a neighbor, and takes pride in being the person who makes things easier.

If you're warm, organized, and the kind of person who never lets a message fall through the cracks, we'd love to meet you.

When a customer calls Northcoast Security, the first voice they hear sets the tone for everything that follows. We're looking for someone who answers the phone with a smile you can hear, treats every caller like a neighbor, and takes pride in being the person who makes things easier.

If you're warm, organized, and the kind of person who never lets a message fall through the cracks, we'd love to meet you.

Job Posting · Northcoast Security

Full-time · Fremont, Ohio

About Northcoast Security

Northcoast Security is a fast-growing, community-rooted company based in Northwest Ohio. We protect homes and businesses with alarms, cameras, access control, and locksmithing services in more than 30 states. We're proud of our commitment to hiring veterans and supporting our community, and we're building a team that cares about doing the job right.

What you'll do

You'll be the first point of contact for our customers, and the person who keeps our front office running smoothly.

Be the friendly voice of Northcoast

• Answer incoming calls promptly, politely, and professionally, and route each caller to the right person
• Greet visitors and make everyone who walks in feel welcome
• Listen to customer questions and concerns, and follow through until they're resolved
• Take the first call when a customer reports an alarm or camera issue, and get it to the right technician
• Keep customers informed about appointments, service visits, and follow-ups

Keep the office organized

• Manage voicemail, mail, packages, and deliveries
• Prepare emails, memos, invoices, and reports
• Enter locksmith invoices, help with billing, and keep service logs and records up to date
• Maintain electronic and paper filing, and keep office supplies stocked

Support our sales team

• Schedule sales meetings, site visits, and client follow-ups
• Help prepare quotes and proposals, and keep our CRM current
• Track leads and help put together simple sales reports

What you bring

• A warm, upbeat phone manner and a genuine enjoyment of helping people
• Calm, patient professionalism, even when a caller is frustrated
• 2+ years in a front desk, customer service, reception, or office coordination role
• Strong organization and attention to detail; you write things down and follow up

• Comfort with Microsoft Office, a CRM, and cloud-based tools, and solid typing and data entry
• Clear spoken and written English, with good grammar and spelling
• Discretion with sensitive customer and company information
• High school diploma or GED
• A valid Ohio driver's license, and you must be insurable under our company policy
• Reliable, punctual, and dependable

Nice to have

• Experience in security, construction, or another service business
• Familiarity with QuickBooks, Google Docs, or job scheduling software
• Experience at a small or growing company where everyone pitches in

Pay and benefits

• Pay: $20.00, based on experience
• Schedule: Full-time, Monday-Friday, 8:30 a.m.-5:00 p.m.
• Paid time off
• Retirement plan
• Bonus opportunities
• Professional development assistance

Why you'll like it here:

you'll join a supportive, hands-on team where your work touches every part of the business. You'll have room to grow with a company that values its customers, its community, and its veterans.