Front Desk & Customer Care Specialist – Auto Group

Paul Miller; Wayne (NJ); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Life Insurance

Wellness Program

401K & Roth

FSA

PTO

Disability insurance

Employee discounts

Team events

Job summary

Paul Miller Auto Group in Wayne, New Jersey is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service. The role requires professional communication and basic data entry, with a focus on delivering excellent customer service in a fast-paced dealership environment.

We offer a comprehensive benefits package including life insurance, wellness program, 401K with employer match, FSA, generous PTO, disability

Qualifications

• Experience with Microsoft Office suite is a plus.
• Ability to communicate customers' interests, needs and requests to management.
• Professional personal appearance.

Responsibilities

• Operates a multi-line telephone system and transfers calls to the appropriate person.
• Answers all incoming calls quickly and courteously and transfers them.
• Minimizes hold times and confirms if the caller wishes to wait.
• Takes detailed messages with caller info and forwards promptly.
• Filters calls at management's request.
• Notifies maintenance issues to the telephone company and updates listings.
• Welcomes showroom visitors and assesses purpose of visit.
• Directs customers to the appropriate department and introduces them to sales staff.
• Maintains professional, friendly communication with inquirers.
• Gathers basic dealership information from customers and logs in systems.
• Records data in CRM and prepares weekly reports on potential customers.
• Performs word processing, data entry, and photocopying tasks.
• Opens mail and forwards to relevant staff.
• Performs other office tasks as requested.
• Maintains tidy workstation and professional appearance.

Skills

MS Office

Customer service

Professional appearance

Job description

Paul Miller Auto Group in Wayne, New Jersey is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service. The role requires professional communication and basic data entry, with a focus on delivering excellent customer service in a fast-paced dealership environment.

We offer a comprehensive benefits package including life insurance, wellness program, 401K with employer match, FSA, generous PTO, disability