Sales Receptionist

Paul Miller BMW; Wayne (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Wellness program

401K with employer match

FSA for Health and Dependent

Paid Time Off

Disability insurance

Employee discounts

Outings and events

Job summary

Paul Miller Auto Group is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service.

Join a team that values growth, offers strong benefits, and supports your professional development while you perform courteous customer interactions and manage daily office tasks.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance
• Must be willing to submit to a drug screen & background check.

Responsibilities

• Operates a multi-line telephone system and transfers calls to the relevant person.
• Answers incoming calls promptly, courteously, and transfers to appropriate department.
• Minimizes hold times and offers continued waiting options.
• Takes detailed messages with caller name, contact number, time, and information requested; forwards promptly.
• Filters calls as requested by management and maintains updated phone listings.
• Notifies maintenance of any system problems to keep operations smooth.
• Welcomes showroom visitors and directs them to the appropriate department.
• Assists customers by providing basic dealership information and directs to sales or service.

Skills

Customer communication

Professional appearance

Tools

Microsoft Office

Job description

Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, join the Paul Miller Team today!

Paul Miller Auto Group is currently seeking full-time receptionist to manage the front desk, and handle all related client service and administrative activities for sales and service.

What We Offer

• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability
• Employee/Family purchase discounts
• Multitude of employee outings and events to showcase Paul Miller’s appreciation

Responsibilities

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
• Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
• Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
• Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
• Filters incoming telephone calls, at the request of management.
• Advises the telephone company’s maintenance department of any problems with their system.
• Updates and distributes the dealership telephone listing, as necessary.
• Welcomes customers visiting the show room and inquires as to the purpose of their visit.
• Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
• Communicates with inquirers and visitors in a professional, friendly and effective manner.
• Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Does word processing, inputs data to update certain computerized files and files or photocopies documents.
• Opens the mail and forwards it to the individuals concerned.
• Performs office tasks, on request.
• Maintains a professional appearance and a tidy workstation.
• Performs other tasks, based on management requirements and instructions

Qualifications

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Must be willing to submit to a drug screen & background check.

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.