Collision Center Front Desk Coordinator

Hireology; Lawrence, Northern (MA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Commonwealth Motors in Lawrence, MA seeks a Collision Center Office Assistant/Receptionist for a full-time hourly role. You will provide excellent customer service and assist with administrative tasks in a fast-paced collision center.

The position requires strong communication, attention to detail, and a willingness to work flexible hours, including evenings and weekends, with opportunities for professional development within the company.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Customer service experience, preferably in automotive retail or service.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and direct them to the correct department or staff.
• Answer phones and take detailed messages for the team.
• Schedule appointments and record required information accurately.
• Keep reception and waiting areas clean and organized.
• Assist with filing, data entry, and maintaining office supplies.
• Provide updates to technicians and customers about repairs.
• Handle inquiries and complaints promptly, escalating as needed.
• Follow company policies to ensure a positive customer experience.
• Collaborate with other departments for smooth operations in the Collision Center.
• Adhere to safety protocols and maintain a safe work environment.

Skills

Customer service

Communication

Organization

Teamwork

multitasking

Bilingual (Eng/Spa)

Education

High School Diploma

Some college coursework

Tools

Microsoft Office

Job description

Commonwealth Motors in Lawrence, MA seeks a Collision Center Office Assistant/Receptionist for a full-time hourly role. You will provide excellent customer service and assist with administrative tasks in a fast-paced collision center.

The position requires strong communication, attention to detail, and a willingness to work flexible hours, including evenings and weekends, with opportunities for professional development within the company.