Front Desk & Customer Service - Collision Center

Diehl CDJR of Robinson; Philadelphia (Philadelphia County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Diehl Collision of Robinson is seeking a friendly Collision Center Receptionist / Automotive Customer Service Representative to join our Robinson Township team. In this front-desk role, you will greet customers, answer calls, schedule appointments, and support our collision repair operation.

You should be a professional, dependable communicator who can thrive in a fast-paced setting, coordinate with estimators and technicians, and maintain accurate records.

Qualifications

• Previous receptionist, administrative, or customer service experience.
• Excellent verbal and written communication skills.
• Ability to learn automotive and collision repair software.
• Strong organizational and multitasking abilities.
• Professional phone and customer service skills.

Responsabilités

• Greet customers professionally and assist them when they arrive at the collision center.
• Answer and route incoming phone calls.
• Schedule appointments and assist with customer inquiries.
• Direct customers to collision estimators, service personnel, and appropriate departments.
• Assist with customer check-in and vehicle drop-off procedures.
• Maintain accurate customer information and documentation.
• Perform data entry and general administrative duties.
• Scan, file, organize, and maintain collision repair paperwork.
• Assist with insurance and repair documentation as needed.
• Help coordinate customer transportation and vehicle pickup information.
• Communicate with estimators, technicians, parts personnel, and management.
• Handle incoming and outgoing correspondence.
• Maintain a clean, professional, and welcoming reception area.
• Assist management with additional administrative responsibilities as needed.

Connaissances

Customer service

Phone etiquette

Organizational skills

Data entry

Outils

Microsoft Office

Office software

Automotive software

Description du poste

Diehl Collision of Robinson is seeking a friendly Collision Center Receptionist / Automotive Customer Service Representative to join our Robinson Township team. In this front-desk role, you will greet customers, answer calls, schedule appointments, and support our collision repair operation.

You should be a professional, dependable communicator who can thrive in a fast-paced setting, coordinate with estimators and technicians, and maintain accurate records.