Receptionist-Collision Center

BMW of Riverside; Riverside (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation and holidays

Community involvement

Job summary

BMW of Riverside is seeking a Receptionist for our Collision Center who greets customers, routes calls, and supports front desk operations with professionalism.

The ideal candidate has a high school diploma or GED, prior collision center or automotive dealership experience, strong communication, and the ability to multitask in a fast-paced environment. Bilingual is a plus; competitive benefits are offered.

Qualifications

• Must have collision center experience.
• Automotive dealership experience a plus.
• Previous retail and/or customer service experience.
• Friendly with high energy and willingness to go above and beyond.
• Excellent communication, customer service and problem-solving skills.
• Professional appearance and work ethic.
• Bilingual a plus.

Responsibilities

• Greet customers that enter our Collision Center in a professional courteous manner.
• Answer all incoming calls according to company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them of pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records and answering phones.
• Maintain confidentiality of company and customer information at all times.
• Answer Collision Center department telephone calls to the people requested and best suited to take the call.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Multitasking

Professional demeanor

Administrative skills

Education

High school diploma or GED

Tools

Microsoft Office

Phone system

Job description

Overview

TheReceptionist for ourCollision Centercourteously and efficiently greets customers that visit our Collison Center in a timely and professional manner along with routing calls to the appropriate employee or department. TheReceptionist for ourCollision Centerensures to have all customers that call in have a pleasant first response from our Front Desk Receptionist.The ideal candidate has a high school diploma or GED andprevious retail and/or customer service experience. Automotive Collision Center experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Greet customers that enter our Collision Center in a professional curtious manner. They will direct customers to to appropriate team member to assist them.
• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

Qualifications

• MUST HAVE COLLISION CENTER EXPERIENCE!
• Automotive Dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience.
• Friendly with high energy and the willingness to go above and beyond.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must conduct oneself in a professional manner.
• Basic computer and Microsoft Office skills.
• Strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual a PLUS!