Front Desk & Customer Care — Growth & Benefits

Richmondcityinsurance; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

State Farm Agent is seeking a highly organized receptionist to join our Richmond, VA team. You will greet customers, manage appointments, and maintain records while identifying opportunities to offer insurance options.

The ideal candidate will excel in customer service, be coachable, and comfortable with sales conversations. We offer health insurance, 401(k), paid time off, and opportunities for advancement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfortable with sales conversations.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organization

Sales conversations

MS Office & CRM

Job description

State Farm Agent is seeking a highly organized receptionist to join our Richmond, VA team. You will greet customers, manage appointments, and maintain records while identifying opportunities to offer insurance options.

The ideal candidate will excel in customer service, be coachable, and comfortable with sales conversations. We offer health insurance, 401(k), paid time off, and opportunities for advancement.