Front Desk Coordinator: Warm Welcome, Growth & Benefits

North American Dental Group (NADG); Utica (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth opportunities

Job summary

North American Dental Group's Shelby Township practice is seeking a Front Desk Coordinator to warmly welcome patients and manage scheduling, payments, and basic admin tasks. You will be the first and last touchpoint, ensuring a smooth patient journey from appointment to checkout.

Ideal candidates bring 1–5 years of customer service or dental front desk experience, familiarity with dental software, and strong communication skills in a fast-paced environment.

Qualifications

• 1-5 years of customer service, insurance, or dental front desk experience preferred.
• Familiarity with dental software and Microsoft Office.
• Strong communication and organizational skills.
• Ability to multitask and maintain professionalism in a busy environment.

Responsibilities

• Handle financial tasks including co-payments and daily reporting.
• Admin duties: sort mail, scan documents, photocopy.
• Answer phones, schedule and verify appointments.
• Explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients.
• Track and manage appointments, including cancellations and no-shows.

Skills

Customer service

Dental front desk

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

North American Dental Group's Shelby Township practice is seeking a Front Desk Coordinator to warmly welcome patients and manage scheduling, payments, and basic admin tasks. You will be the first and last touchpoint, ensuring a smooth patient journey from appointment to checkout.

Ideal candidates bring 1–5 years of customer service or dental front desk experience, familiarity with dental software, and strong communication skills in a fast-paced environment.