Dental Front Desk Coordinator — Patient Experience & Growth

North American Dental Group (NADG); Bellaire (OH); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive PTO

401k plan

Career growth opportunities

Job summary

North American Dental Group is seeking a Front Desk Coordinator to greet patients, manage check-in/out, verify insurance, and handle payments. The role supports a busy dental practice with a focus on accuracy and patient satisfaction.

You will perform clerical tasks, answer phones, schedule appointments, and assist with day-end reports while maintaining a welcoming, efficient front desk presence for every patient who walks in the door.

Qualifications

• High School Diploma or equivalent.
• 1–5 years of customer service, insurance, or dental experience.
• Knowledge of dental software and Microsoft Office; willingness to learn more.
• Office experience.

Responsibilities

• Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients; collect co-pays and verify insurance coverage.
• Track appointments to address no-shows, cancellations, and late arrivals.

Skills

Dependable

Insurance verification

End of day reports

Phone etiquette

Scheduling

Greet visitors

Financial transactions

Dental software

Microsoft Office

Customer service

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to greet patients, manage check-in/out, verify insurance, and handle payments. The role supports a busy dental practice with a focus on accuracy and patient satisfaction.

You will perform clerical tasks, answer phones, schedule appointments, and assist with day-end reports while maintaining a welcoming, efficient front desk presence for every patient who walks in the door.