Front Desk Coordinator

North American Dental Group (NADG); Utica (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth opportunities

Job summary

North American Dental Group's Shelby Township practice is seeking a Front Desk Coordinator to warmly welcome patients and manage scheduling, payments, and basic admin tasks. You will be the first and last touchpoint, ensuring a smooth patient journey from appointment to checkout.

Ideal candidates bring 1–5 years of customer service or dental front desk experience, familiarity with dental software, and strong communication skills in a fast-paced environment.

Qualifications

• 1-5 years of customer service, insurance, or dental front desk experience preferred.
• Familiarity with dental software and Microsoft Office.
• Strong communication and organizational skills.
• Ability to multitask and maintain professionalism in a busy environment.

Responsibilities

• Handle financial tasks including co-payments and daily reporting.
• Admin duties: sort mail, scan documents, photocopy.
• Answer phones, schedule and verify appointments.
• Explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients.
• Track and manage appointments, including cancellations and no-shows.

Skills

Customer service

Dental front desk

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator - Be the First Smile Patients See!

Location

Dental Care of Michigan - Shelby Twp., MI

Job Type

Full-time

About Us

At our practice, patient care isn't just what we do-it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

Your Work Schedule

• Monday: 8:45am-5pm
• Tuesday: 8:45am-5pm
• Wednesday: 8:45am-5pm
• Thursday: 8:45am-5pm
• Friday: 8:45am-4pm

Your Role as a Front Desk Coordinator

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You'll Need To Succeed

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You'll Love Working With Us

• Paid Time Off : Competitive PTO that grows with your career.
• Comprehensive Benefits : Including 401(k).
• Career Growth : Access to continuing education and development opportunities.
• Dynamic Environment : Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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