Front Desk Coordinator – Patient Experience & Scheduling

North American Dental Group; Washington Charter Township (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

North American Dental Group is seeking a Front Desk Coordinator at Dental Care of Michigan - Shelby Twp., MI. You will be the welcoming face and voice of our practice, handling scheduling, patient reception, and administrative tasks with professionalism.

The role requires strong communication, multitasking, and a customer-service mindset to ensure a smooth patient experience and accurate financial processing. This is a full-time on-site position with competitive benefits.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator at Dental Care of Michigan - Shelby Twp., MI. You will be the welcoming face and voice of our practice, handling scheduling, patient reception, and administrative tasks with professionalism.

The role requires strong communication, multitasking, and a customer-service mindset to ensure a smooth patient experience and accurate financial processing. This is a full-time on-site position with competitive benefits.