Dental Front Desk Coordinator — Welcoming & Multitask Pro

North American Dental Group (NADG); Richmond (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth opportunities

Dynamic environment

Job summary

North American Dental Group is partnering with Dental Care of Michigan – Richmond, MI to hire a Front Desk Coordinator. You’ll be the welcoming face and voice of the practice, ensuring patients feel valued from the moment they walk in.

You’ll manage scheduling, phones, and front-office tasks with professionalism and empathy. This full-time role offers a four-day workweek schedule, competitive benefits, and opportunities for growth.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Insurance

Dental experience

Education

High School Diploma or equivalent

Associate's degree (preferred)

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is partnering with Dental Care of Michigan – Richmond, MI to hire a Front Desk Coordinator. You’ll be the welcoming face and voice of the practice, ensuring patients feel valued from the moment they walk in.

You’ll manage scheduling, phones, and front-office tasks with professionalism and empathy. This full-time role offers a four-day workweek schedule, competitive benefits, and opportunities for growth.