Dental Front Desk Coordinator — Welcoming & Efficient

North American Dental Group; Casco Township (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

Career Growth

Dynamic Environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator for Dental Care of Michigan in Richmond, MI. You will be the welcoming face and voice of the practice, managing appointments, payments, and patient communications in a busy dental office.

The role requires strong communication, organization, and multitasking skills, plus familiarity with dental software and MS Office. This is a full-time, on-site position with a four-day workweek, offering competitive PTO and benefits.

Qualifications

• High School Diploma or equivalent required; Associate’s degree preferred.
• Experience in customer service, insurance, or dental environments is preferred.
• Familiarity with dental software and MS Office is expected.

Responsibilities

• Dependably handle financial tasks including co-payment collection, insurance verification, and daily reporting.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients clearly and professionally.
• Present financial arrangements and policies to patients with empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals.

Skills

Customer service

Insurance knowledge

Dental experience

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator for Dental Care of Michigan in Richmond, MI. You will be the welcoming face and voice of the practice, managing appointments, payments, and patient communications in a busy dental office.

The role requires strong communication, organization, and multitasking skills, plus familiarity with dental software and MS Office. This is a full-time, on-site position with a four-day workweek, offering competitive PTO and benefits.