Front Desk Coordinator, Student Health & Wellness

Florida International University; Miami (FL); On-site; USD 35,000 - 38,000; Full time

Job summary

Florida International University in Miami seeks a Front Desk staff member for Student Health & Wellness to provide professional customer service and support day-to-day operations. You will greet visitors, assist with registration, schedule appointments, and help maintain records and information.

Responsibilities include handling phone and electronic inquiries, processing basic payments and insurance verification, and ensuring confidentiality in line with FERPA and HIPAA policies.

Qualifications

• Professional customer service experience.
• Front desk operations experience.
• Familiarity with registrations/appointments processes.

Responsibilities

• Greets and assists students, patients, clients, visitors, and callers; provides information and directs to appropriate services.
• Supports registration and appointment scheduling, verifies demographics, and tracks no-shows.
• Handles routine front desk tasks and maintains records per procedures.
• Maintains confidentiality and follows FERPA/HIPAA and university policies.

Skills

Customer service

Front desk

Data entry

Record keeping

Education

High school diploma or GED

Job description

Florida International University in Miami seeks a Front Desk staff member for Student Health & Wellness to provide professional customer service and support day-to-day operations. You will greet visitors, assist with registration, schedule appointments, and help maintain records and information.

Responsibilities include handling phone and electronic inquiries, processing basic payments and insurance verification, and ensuring confidentiality in line with FERPA and HIPAA policies.