Front Desk Administrator - Counseling & Wellness Services

Florida International University; Miami (FL); On-site; USD 35,000 - 38,000; Full time

Job summary

Florida International University seeks a Front Desk staff member to support the Student Health and Wellness (SHW) front desk. The role acts as the first point of contact for students, patients, clients, visitors, and callers, delivering professional customer service and guiding them to required services.

Responsibilities include scheduling, check-in/out, maintaining records, and assisting with telehealth and departmental procedures.

Qualifications

• High school diploma or GED required with two years of office or related experience.
• Clerical experience and familiarity with front desk operations preferred.
• Experience handling sensitive information and maintaining confidentiality.

Responsibilities

• Greet and assist students, patients, clients, visitors, and callers in person or remotely; provide accurate information and direct to services.
• Support registration and appointment scheduling; manage demographics, eligibility checks, and reminders.
• Assist with telehealth operations and coordination of departmental processes; handle routine data entry and reporting.

Skills

Customer service

Interpersonal communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Florida International University seeks a Front Desk staff member to support the Student Health and Wellness (SHW) front desk. The role acts as the first point of contact for students, patients, clients, visitors, and callers, delivering professional customer service and guiding them to required services.

Responsibilities include scheduling, check-in/out, maintaining records, and assisting with telehealth and departmental procedures.