Temporary Patient Referral/Enrollment Services

Florida International University; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Florida International University is seeking a Patient Referral/Enrollment Specialist in the Center for Children and Families. This role supports the referral and enrollment process, ensuring smooth client intake and timely scheduling of services in a busy clinical environment.

You will screen potential clients, communicate service options, and accurately update patient records. The position requires a high school diploma or GED and at least five years of administrative experience, with

Qualifications

• High school diploma or GED required.
• Five years of office or administrative experience.
• Experience with client intake and scheduling preferred.

Responsibilities

• Assist clients through initial referral and enrollment.
• Screen potential clients and schedule appointments.
• Explain options for services and research programs.
• Document contacts and update enrollment records accurately.
• Coordinate registration forms and fee discussions.
• Participate in clinic events and related duties.

Skills

Administrative support

Communication skills

Client intake

Education

High school diploma or GED

Tools

EMR systems

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Center for Children and Families is looking for a Patient Referral/Enrollment Specialist.

Duties Include

• Works closely with the Clinic Coordinator and practice manager to assist clients throughout the initial referral and enrollment process with the Center.
• Conducts initial screening of potential clients seeking services through the Center in a timely manner. Schedules client appointments according to Center procedures.
• Communicates to client's available options for clinical services and clinical research programs with the goal of being able to direct potential clients and/or research participants to the appropriate services.
• Maintains up-to-date and accurate documentation of contacts with clients and potential clients. Updates relevant recruitment databases to reflect client enrollment status. Accurately enters client information into the electronic medical record and sends appropriate registration forms.
• Reviews the registration process with clients and coordinates with clients to complete registration forms.
• Conducts fee-setting conversations with clients according to Center procedures and facilitates client completion of the financial agreement and/or financial appeal form.
• Assists with Clinic recruitment events and other Clinic-related events. Able to attend off-campus events.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

High school diploma or GED and five (5) years of office or related experience providing administrative support, or coordinating functions of an office or department.

Job Category

Temporary

Temporary Disclosure

As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement).

Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits. As a temporary employee, you are also eligible to enroll in supplemental plans (e.g. dental, vision,) which requires full payment on your part.

Upon completing an assignment, employees may apply for a position on FIU Careers.

Work Schedule

Monday-Friday

Advertised Salary

$16.76 per hour

Pre-Employment Requirements

• Criminal Background Check
• Fingerprinting Check

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Aff... All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.