Office Associate - Counseling & Psychological Services

Florida International University; Miami (FL); Vor Ort; USD 35.000 - 38.000; Vollzeit

Zusammenfassung

Florida International University seeks a Front Desk staff member to support the Student Health and Wellness (SHW) front desk. The role acts as the first point of contact for students, patients, clients, visitors, and callers, delivering professional customer service and guiding them to required services.

Responsibilities include scheduling, check-in/out, maintaining records, and assisting with telehealth and departmental procedures.

Qualifikationen

• High school diploma or GED required with two years of office or related experience.
• Clerical experience and familiarity with front desk operations preferred.
• Experience handling sensitive information and maintaining confidentiality.

Aufgaben

• Greet and assist students, patients, clients, visitors, and callers in person or remotely; provide accurate information and direct to services.
• Support registration and appointment scheduling; manage demographics, eligibility checks, and reminders.
• Assist with telehealth operations and coordination of departmental processes; handle routine data entry and reporting.

Kenntnisse

Customer service

Interpersonal communication

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Front Desk staff member serves as a primary point of contact for students, patients, clients, visitors, and callers and supports the day-to-day administrative and operational functions of SHW. The position provides professional customer service, facilitates access to services, maintains accurate records and information, and supports front desk operations across assigned SHW departments. Responsibilities may vary based on the service model and operational needs of the assigned unit.

• Greets and assists students, patients, clients, visitors, and callers in person, by phone, electronically, or virtually. Responds to inquiries, provides accurate information regarding available services and resources, directs individuals appropriately, and maintains a professional, welcoming, and organized front desk environment.
• Supports registration and appointment functions using approved departmental systems. Schedules, reschedules, confirms, and cancels appointments or services; maintains accurate demographic and contact information; verifies eligibility when applicable; tracks no-shows; and assists with follow-up coordination and reminders.
• Performs specialized front desk and administrative responsibilities based on the operational and service requirements of the assigned SHW department. Department-specific responsibilities may include, but are not limited to, the following: Supports coordination of same-day, urgent, crisis, referral, and other appointments in accordance with departmental procedures. Coordinates with clinical staff and appropriate University partners when additional intervention or transportation is required. Supports telehealth operations and the management of designated technology or service spaces.
• Facilitates check-in and check-out processes, assists students with required forms and documentation, and supports the use and tracking of departmental technology, equipment, and other resources necessary for service delivery.
• Monitors and responds to general office email and other communications; performs routine data entry; maintains records; organizes activity and demographic information; and assists with recurring reports, correspondence, forms, and other administrative documentation following established procedures.
• Monitors supplies and inventory, receives and organizes shipments, maintains supply and reception areas, and distributes approved departmental, health, wellness, educational, or other resources to students as appropriate. Provides basic information regarding available resources and services within the scope of training.
• Supports routine financial and administrative processes, which may include collecting and posting payments, assisting with reconciliation and end-of-day procedures, and tracking departmental expenditure requests, purchases, or other administrative transactions in accordance with University procedures.
• Maintains the confidentiality, privacy, and security of student and patient information and follows applicable University, departmental, FERPA, HIPAA, payment processing, and other regulatory requirements. Demonstrates professionalism, sound judgment, and a high standard of customer service in all interactions.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

High school diploma or GED and two (2) years of office or related experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Clerical experience.
• Working knowledge of Microsoft Office Suite (e.g. Word, Excel, Outlook, PowerPoint).
• Electronic health records (EHR)/Electronic medical records (EMR) experience.
• Experience and/or knowledge of handling information of sensitive and confidential nature.

Job Category

• Staff

Advertised Salary

$35,000 - $38,000

Work Schedule

• Begin time: 8:30 AM
• End time: 5:00 PM

Working Condition(s)

• Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

• Fingerprinting Check
• Expanded Background Check

Other Information

• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.

How To Claim Vet Preference

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.

For additional information on Veterans' Preference, visit http://www.floridavets.org/.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Aff

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.